You asked, We answered
What cleanings do you offer?
We offer various types of cleaning such as 1. Basic/Essential
Do you charge hourly or per job/size?
Typically we charge hourly and rates depend on the cleaning required, size and number of staff requested.
Do you have a team of people or just the same one person comes every time?
Yes, we are a team of six and again, number of people cleaning depends on size of the job, your personal preference or availability of our staff for a given day. If you like a specific member more than the other, we will do our best to accomodate you with the one of your choice. If book well in advance we can provide you with up to 4 members of our amazing team as neccessary.
Do I need to have my own cleaning products or do you bring yours?
However we can provide you with all necessary cleaning supplies and equipment of our own, we highly recommend you to have at least your own vacuum cleaner, mop+bucket and cleaning clothes for hygienic/sanitary & bacteria spreading reasons.
What's the minimum we can book you for?
You can book us for a minimum of 2hrs for basic and general cleaning or 3hrs for deep and post renovation cleaning.
How long in advance do I need to book your services?
To avoid disappointment with us not being able to schedule your cleaning, we recommend you to email or give us a call at least 2-3 days prior to day of your cleaning. The sooner we know the better we can accomodate all your needs.
Do you charge for cancellation of our booked cleaning?
We won't charge you as long as you let us know at least 24hrs before your scheduled cleaning. Failing to do so, you'll be subject to $30 'no show' cancellation fee.
Do we need to be there while you're cleaning my home/office?
Of course you don't need to be there. As long as you feel comfortable leaving us by ourselves, we are absolutely fine with it. It's entirely up to you and we really don't mind either way. At the end of the day, it's all about trust.
Can you give us a quote/estimate based on size and requirements?
Yes we sure can! The more details you can provide us with the better we can determine the time required, and so price will reflect accordingly.
Do you offer any additional services or saving packages?
Appart from regular cleaning we also offer dog walking/sitting for you best buddy. For our loyal clients we offer great membership plans to show you our appreciation for being so amazing. All you need to do is joining our Six Stars Club, become a member and start saving with us. There are 4 plans to choose from that best suits your needs- Bronze, Silver, Gold and Platinum. Enquire about these plans or sign up on our Book Online page for more details.
What is the difference between Spring and Deep cleaning ?
The main difference between Spring and Deep cleaning is that:
How long does it take to clean my home?
Each home is unique so there are range of factors that impact cleaning times.We can provide ourcustomers with the estimated quote,which is not final, once we know all the important factors.
Do You wear masks?
Yes, of course we do wear masks for everyone's health and safety when required, but also social distancing should be maintained whenever possible.